Política de reembolso

Wine product (liquid)

BFW does not accept returns on change of mind on wine bottles as each sale is final; however, if you have received a damaged or faulty bottle, please contact us as soon as possible. If we have the same wine in stock, we will replace it. If we do not have it available, we can issue a refund with proof of purchase or an exchange for another wine within same price.  By law, we cannot accept returns of alcoholic beverages unless the product is damaged or flawed. We strive to ship only during responsible and safe weather conditions. Wine requested to be shipped outside those "safe" windows, are considered to be shipped "at risk of buyer" and not valid for return or replacement if damaged due to adverse weather conditions.

Clothing merchandise and other products

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase for full refund or can only do an exchange for same price or item. To start a return, you can contact us at returns@baltazarfamilywines.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Shipping/Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

***Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@baltazarfamilywines.com.

You can always contact us for any return question at returns@baltazarfamilywines.com.